Effective Date: 5th October 2025

Welcome to Puffuo.com, operated by Puffuo Global. By accessing or purchasing from our website, you agree to the following terms and conditions.

1. Eligibility

You must be 18 years or older (or the legal age of vaping in your country) to use our site. We do not sell or market to minors.

2. Use of Website

You agree not to misuse our site, attempt unauthorized access, or engage in activity that disrupts its functionality. Puffuo reserves the right to suspend access if misuse is detected.

3. Product Information

All products are for personal, lawful use only. While we strive for accuracy, Puffuo is not liable for typographical or factual errors in product listings. Always follow product instructions carefully.

4. Orders and Payments

We reserve the right to accept or cancel orders at our discretion. Payments are processed securely through third-party gateways, and prices are listed in your selected currency.

5. Shipping

Estimated delivery times are provided during checkout but may vary based on logistics or customs. Puffuo is not liable for delays caused by carriers or unforeseen circumstances.

6. Age Verification

We may request verification documents before shipping to ensure compliance with regional laws regarding vaping products.

7. Returns and Refunds

Refer to our Refund Policy below for detailed return procedures. We do not accept returns of opened or used products due to hygiene and safety reasons.

8. Intellectual Property

All images, text, and trademarks on Puffuo.com are owned by Puffuo Global or its licensors. You may not reproduce or distribute content without written permission.

9. Limitation of Liability

Puffuo will not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

10. Governing Law

These terms are governed by applicable laws of India. Any disputes shall be resolved under local jurisdiction.

11. Contact

For questions about these Terms, reach us at support@puffuo.com.